Wales · Local installer
Induction loop & Auracast installation in Cardiff
Hearing System UK is a Wrexham-based specialist installer of hearing enhancement systems, covering councils, theatres, churches, schools, transport hubs and historic venues right across Cardiff. We design, install and certify to BS 8300 and IEC 60118-4.
Hearing access in Cardiff
The capital of Wales, and the densest concentration of national civic, cultural, sporting and political venues in the country, from the Senedd through to the Wales Millennium Centre and the Principality Stadium. Every public-facing venue in Cardiff, from a parish church to the largest civic auditorium, carries a duty under the Equality Act 2010 to make "reasonable adjustments" for people with hearing loss. For most spaces with amplified speech, that means a working, signed and field-strength-tested hearing enhancement system.
We're set up to serve every category of venue across the county: council buildings and customer-service estates, the heritage and visitor sector, churches and chapels, schools and colleges, and private operators. Whether you're specifying a counter loop for a single reception desk, retrofitting a large theatre or building a hybrid loop+Auracast system into a major refurbishment, we'll survey it, design it, install it and commission it to documented standard.
Venue types in Cardiff that need compliant hearing access
National & political venues
The Senedd (Welsh Parliament debating chamber and committee rooms), the Wales Millennium Centre, the Pierhead and Tŷ Hywel, every chamber and ticket office a hearing-access priority.
Theatres & concert halls
St David's Hall (Wales' National Concert Hall), the New Theatre, the Sherman Theatre, the Royal Welsh College of Music and Drama, Chapter Arts Centre and the Cardiff Bay performance estate.
Civic & council buildings
Cardiff Council's County Hall Atlantic Wharf, City Hall Cathays Park, customer service centres across the city and Cardiff Magistrates' Court.
Sport & events
The Principality Stadium, Cardiff City Stadium and SWALEC Stadium, hospitality, conference and ticket-office estates.
Education
Cardiff University, Cardiff Metropolitan University and the University of South Wales city campuses.
Faith & heritage
Llandaff Cathedral, Cardiff Castle, St John the Baptist Cardiff and the parish-church network across the city.
Services available across Cardiff
- Counter and reception loops: ticket offices, customer service desks, GP receptions, library issue points, pharmacy counters
- Perimeter room loops: meeting rooms, classrooms, courtrooms, function rooms, chapels (up to ~200 m²)
- Multi-loop array systems: theatres, cathedrals, sports halls, civic chambers and large performance venues
- Auracast / Bluetooth LE Audio: permanent installs and our Auri Mobile System for events, pop-ups and trial deployments
- Hybrid loop + Auracast: designed in from day one for new builds and major refurbishments
- Service & re-certification: annual visits, field-strength re-test and re-issued IEC 60118-4 documentation, including for systems we didn't originally install
Read more on our Induction Loops and Auracast / Auri Mobile System pages, or see the Legislation & Compliance guide for the standards your Cardiff venue is being measured against.
Why Cardiff is moving to hybrid loop + Auracast
Bluetooth LE Audio, and its Auracast broadcast feature, is the biggest change to hearing accessibility in 40 years. The first Auracast hearing aids reached the UK in 2024. By 2030, almost every new hearing aid sold will support it. That puts Cardiff venues commissioning systems today in a particular position: a loop-only install will reach the millions of T-coil hearing-aid users in the population now, but won't serve a buyer with a 2027 hearing aid five years from now.
Our standard recommendation for any new build or major refurbishment in Cardiff is a hybrid: induction loop for the established T-coil base, Auracast for the rapidly-expanding next-generation receiver base. We can design, install and commission both in a single visit, with one signed-off documentation package.
Nearby counties we also cover: Vale of Glamorgan, Newport.